Customer Help

If talking to a real-life human is more your thing,
you can reach our Customer Happiness Team via email (below).

FAQ

Hopefully this page will answer your questions. If it doesn't, contact us directly and we'll get back to you as quickly as possible. Weekends may involve off-roading, beach hikes with the dogs, or learning how to be a new parent, so please be patient.

Why collections rather than single images?

As designers ourselves we realize all too often that one single image doesn't always cut it. With our image packs you get a collection with options, variations and alternates to give you flexibility. The cost savings is nice too!

Why pay for assets when I can get other stuff for free?

The old saying is "you get what you pay for". This holds true for stock media more than ever. The real question is about value. Our prices are very competitive within the industry. But more than that, we license unique content. There are plenty of "free images" out there. Do you want to use the same images everyone else is using? Many outlets that offer free images also do not gurarantee full legal clearance and often require that you credit the creator in your project with a tagline. Our content is authentic, fully cleared for all commercial uses and we do not require credit or annotations of any kind.

What is the quality of the assets?

All of our images are at least 4K UltraHD (3840 x 2160 pixels). JPEG images are set at high quality – the best balance of file size and image clarity. Videos range from HD (1920 x 1080 pixels) to 4K UltraHD (3840 x 2160 pixels). Please see the details of each product for exact specs.

Can I get a refund?

Yes. We do offer refunds. We want all of our customers are 100% satisfied with their purchases. Just contact us and we will take of it. No questions asked.

Becuase we do give you access to the digital content immediately at the time of purchase we have to work on the honor system. Please delete all the assets that you downloaded and any backups. Once a refund is issued the CONTENT LICENSE is no longer in effect and you lose any rights to use the content.

Do you customize content?

Yes, but it depends on the nature and complexity of the work. Stock media is very affordable, customization can get expensive quickly. Please contact us to discuss your needs.

What is the resolution of the elements in the image packs?

Our images are at least 4K Ultra HD 3840 x2160 pixel. An image that has these dimensions can be used for print at 300dpi up to 12.8" x 7.2". Please refer to the details on each product page to see the specs on each individual product.

Do I need to create an account?

We recommend that you create a simple account so you always have access to download your licensed content. Anyone can visit our site anonymously but an account is be required to re-download products from a previous purchase.

Is the free stuff really free?

"FREE" usually looks like this: FREE*

That little asterisk means there may be strings attached.

Our promotional free content is free as far as money goes but you have to do your part. All we ask is that you sign up for our newsletter. Obviously we would like you to be a longterm customer. Unlike our competitors we do not require a credit or annotation when you use our free elements. They are free and 100% royalty free forever. You do need to agree to the license – but that's easy.

Get in Touch

Have questions about your order, or a general enquiry?